SUPLES TRAINING SYSTEMS ® EUROPEAN PARTNER 🇪🇺
REFUND AND RETURN POLICY
INTRODUCTION
Effective Date: 01 January 2024
Thank you for shopping with Bags & Grit. We want to ensure your satisfaction with every purchase, and we've outlined our Refund and Returns Policy to provide clarity on the procedures and conditions for returns.
1. ELIGIBILITY FOR RETURNS
We accept returns for eligible items within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Some products may have specific return requirements, and details will be provided on the product page.
2. INITIATE A RETURN
To initiate a return, please contact our customer service team at info@suplesuk.com. Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the return process and provide you with a return authorization if applicable.
3. RETURN AUTHORIZATION
Returns must be authorized by Bags & Grit before sending the items back. Unauthorized returns may not be accepted. Once your return is authorized, you will receive instructions on how to return the item(s).
4. REFUND PROCESS
5. EXCHANGES
6. NON-RETURNABLE ITEMS
7. DAMAGED AND DEFECTIVE ITEMS
8. RETURN SHIPPING
9. CHANGES TO THIS POLICY
10. CONTACT US
If you have any questions or concerns about our Refund and Returns Policy, please contact us at info@suplesuk.com.
Thank you for choosing Bags & Grit. We appreciate your business!
Jungle Sports Limited
67-70 Meath Street, Dublin 8, Ireland
+353871984200
Bags & Grit reserves the right to modify or update this Refund and Returns Policy at any time. Please check this page periodically for any changes.
Customers are responsible for the cost of return shipping, unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method to ensure the safe return of the item(s).
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and provide a replacement or refund as necessary.
Certain items are non-returnable for hygiene and safety reasons, including but not limited to:
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Personalized or customized items.
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Items marked as final sale.
If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact our customer service team to arrange for an exchange.
Upon receiving the returned item(s) and verifying their eligibility, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please note that shipping and handling charges are non-refundable, unless the return is due to a defect or an error on our part.